Freitag, 25.04.2025
Omission of the OS platform linking obligation
Important change for website operators
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Dr. jur. Dirk LindloffLawyer
Specialist lawyer for intellectual property law
Specialist lawyer for information technology law
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The repeal of Regulation (EU) No. 524/2013 by the new REGULATION (EU) 2024/3228 results in significant changes for companies that operate a website. As of July 20, 2025, the previous obligation to provide a link to the European Online Dispute Resolution (ODR) platform in the legal notice will no longer apply.
Background and current situation
The ODR platform was originally set up to provide consumers with an easy way to settle disputes with companies online. Many companies were required to link to this platform in their legal notices.
Although the official repeal will not take effect until July 20, 2025, it is no longer possible to submit complaints since March 20, 2025.
Action required for companies
Website operators should check their legal notices and adapt them if necessary. However, the links to the ODR platform may only be removed from July 20, 2025.
Important note for German companies
Special attention is required in Germany, as the Consumer Dispute Resolution Act (VSBG) remains in force. Section 36 VSBG still requires certain companies to provide information on consumer dispute resolution on their websites.
Companies must carefully check whether they fall within the scope of the VSBG. The scope is narrower than the previous EU regulation, meaning that some companies that were previously required to link to the OS platform may no longer need to provide information on consumer dispute resolution.
Recommendations for companies
- Check your legal notice for references to the OS platform.
- Check whether your company falls within the scope of the VSBG.
- Adapt your legal notice accordingly, but retain any information required under the VSBG.
Conclusion
The abolition of the obligation to link to the OS platform represents an administrative relief for many companies. At the same time, it is important not to neglect the continuing national obligations, in particular those arising from the VSBG. Careful review and, if necessary, legal advice can help you avoid warnings and act in a legally compliant manner.
The statements represent initial information that was current for the law applicable in Germany at the time of initial publication. The legal situation may have changed since then. Furthermore, the information provided cannot replace individual advice on a specific matter. Please contact us for this purpose.