ISO 9001 – OPTIMIZE PROCESSES, SUSTAINABLY SECURE QUALITY
Quality and customer satisfaction, efficiency and responsiveness are among the most important factors for a company to successfully compete in today's market. By implementing a reliable quality management system (QMS), we are able to improve the necessary processes, optimize workflows and make the demands on organization and management more efficient. The basis for this is the quality management standard ISO 9001:2015.
ISO 9001 defines the minimum requirements for a quality management system to be implemented in order to meet various customer requirements as well as other service quality requirements. The introduction of a quality management system makes it possible, for example, to
- increase the transparency of operational processes
- to sustainably improve customer satisfaction
- to significantly reduce your error rate and thus costs and to increase customer satisfaction
An essential principle of DIN EN ISO 9001 is the process-oriented approach. A process-oriented quality management system monitors and documents all essential operational processes and examines them. This can reveal optimization opportunities even in well-functioning organizations.

Our quality policy in the office:
ISO certification lays the foundation for our quality policy as a whole. The audit by TÜV Süd can only certify the office organization, since the legal work is not subject to any formal-objective criteria, but always focuses on the well-being and goals of the client.
We see our profession as that of a service provider for the client, taking into account our position as an organ of the administration of justice. Our services include, in particular, extrajudicial representation, representation in judicial and other proceedings in all areas of law, advice, and assistance in all legal and related matters, in particular economic matters. We do not work for ourselves, but for and for the benefit of our clients. In everything we do, consider or initiate in the performance of our duties, the well-being and satisfaction of our clients must be our top priority. All employees of the law firm must behave towards our clients in such a way that they are not only optimally represented and advised from a legal point of view, but also feel understood and well looked after as customers.
Furthermore, we understand that providing a service includes the obligation to strive for, achieve, maintain and – as far as possible – continuously improve the highest possible quality standards. This not only ensures that our clients receive high-quality work, but also that all employees achieve a high level of satisfaction with their work.
For the success of our firm as a service provider, it is also of the utmost importance that all employees develop an economic understanding and cost awareness, i.e. include aspects such as profitability and liquidity in their considerations of how our daily work is to be carried out. All work must be carried out with the aim of providing high-quality work for the benefit of the client at the lowest possible cost, so that the economic viability of our firm is secured in the long term in the interest of all.
The principle of our work is to ensure the best possible care and satisfaction for our clients, while providing pleasant working conditions, high job satisfaction and performance-related income for all employees.